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Frequently Asked Questions

Considering counselling can bring up all kinds of questions.
Below are some of the most common questions. 
Feel free to reach out to us if you have any questions and and we will gladly serve you, we’re available 24x7.

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How much is couples counseling?

It depends on the therapist and service you choose. Therapist rates vary based on experience. You can call our office to speak with a Client Care Consultant or get all the information HERE.

Where are appointments held?

Nancy Nzioki is located in Mombasa City. Kefa's appointments are located in Nairobi City.

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Frequently Asked Questions

Do you offer in-person sessions?

Yes. Only for Mombasa residents or those who can make it to Mombasa. Those who can not make it to Mombasa I can only provide services via telehealth.

What is your cancellation policy?

I ask that you notify me at least 24 hours before your scheduled time if you need to cancel or reschedule your appointment. Clients are responsible for the full fee of a session missed without 24-hour notice.

What do you charge for counseling?

Our team of highly trained, licensed counsellors have been carefully chosen to help you. Our rates are KES 3000 for each 1hours session. If you have questions about the fees or our therapists, please feel free to contact us at 0741123944 .

What type of payment do you accept?

Payments are made via MPESA using Buy Goods and Services Till number : 5859591
If you are unable to pay via MPESA please let me know when you contact me.

More questions?

What if I have more questions?

We are here to help. Please call our Client Ambassador at 0741123944 or text us 0741123944 if you have more questions.

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